by Richard | Jun 24, 2025 | Client Nurturing Systems, Profit First, Revenue, Staff
A recent Square survey revealed a startling truth about salon loyalty: 1 in 3 consumers admit to being in an “open relationship” with their hairstylist. That’s right – a significant portion of the clients you consider loyal are quietly seeing other...
by Richard | Jun 15, 2025 | Costs, KPI's, Leadership, Profit First, Revenue, Staff
The Commission Rollercoaster That’s Killing Your Cash Flow Picture this: It’s December, your salon is packed with holiday clients, and your team is crushing their targets. Commission payments are through the roof, and your wage costs spike to 44% of...
by Richard | May 21, 2025 | Costs, KPI's, Profit First, Revenue, Staff, Wages
she dream is alluring: double your salon’s revenue and double your profits. New locations, expanded service menus, additional chairs, more staff – the path to growth seems straightforward. But there’s a dangerous misconception lurking beneath this dream....
by Richard | May 4, 2025 | Leadership, Mindset, Profit First, Staff
sow Mindset Transforms Your Team As salon leaders, we often focus on technical skills, business metrics, and operational excellence. But there’s an invisible force that can make or break your business success: your energy as a leader. I’ve worked with many...
by Richard | Apr 29, 2025 | Costs, KPI's, Profit First, Revenue, Staff, Wages
When Julie first sat down across from me, her scepticism was palpable. As the owner of a thriving salon with 12 staff and impressive revenue, she had every right to question my credentials. “No offense,” she said, leaning forward, “but you’ve...
