by Richard | Jul 18, 2025 | Costs, Leadership, Mindset, Profit First
It’s easy to get caught in the noise—especially in business. We recently spoke with a salon owner, a mother of young children, who found herself being made to feel inadequate in a meeting with a staff member. This team member demanded a significant pay rise and...
by Richard | Jul 7, 2025 | Costs, Leadership, Mindset, Profit First, Revenue
There I was, staring at my 17-tab Excel budget like it was written in ancient Greek. Coloured boxes. Fancy formulas. Rows and rows of “projected” figures that had absolutely nothing to do with the real, messy, unpredictable life of my business. I had a decision to...
by Richard | Jun 24, 2025 | Client Nurturing Systems, Profit First, Revenue, Staff
A recent Square survey revealed a startling truth about salon loyalty: 1 in 3 consumers admit to being in an “open relationship” with their hairstylist. That’s right – a significant portion of the clients you consider loyal are quietly seeing other...
by Richard | Jun 15, 2025 | Costs, KPI's, Leadership, Profit First, Revenue, Staff
The Commission Rollercoaster That’s Killing Your Cash Flow Picture this: It’s December, your salon is packed with holiday clients, and your team is crushing their targets. Commission payments are through the roof, and your wage costs spike to 44% of...
by Richard | May 21, 2025 | Costs, KPI's, Profit First, Revenue, Staff, Wages
she dream is alluring: double your salon’s revenue and double your profits. New locations, expanded service menus, additional chairs, more staff – the path to growth seems straightforward. But there’s a dangerous misconception lurking beneath this dream....
